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Friday, August 06, 2004

Troublesome Powerpoint: when things don't convert

If you're administering a Breeze Presentation server, you'll sometimes find troublesome Breezo's that won't convert. Erich Peters from AVHQ has a great little Powerpoint presentation, pre-flight checklist and some advice on where to look in the logs.

If a PowerPoint presentation is unsuccessfully published here are a few things to try:

  1. Save the presentation as a 95-XP presentation instead of a 2003 presentation.
  2. Check to make sure you do not have multiple master slides
  3. Check to make sure you do not have empty text boxes anywhere on stage or off stage. Breeze sees these as empty shapes and does not know how to interpret them.
  4. Check to make sure there are no embedded OLE objects. If there are then right click them and “Save as a Picture”, then reinsert them as an image.
  5. Check to make sure you are not using any non-supported animations in the PowerPoint presentation.

A very good source of knowledge about the Breeze “Process” and where it may have gone wrong is the Log File on the Breeze server (typically C:/Breeze/Logs). If you have access to this file it will detail the conversions on a slide by slide basis.

Here is an example of the code for an unsuccessful publishing:


[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  Launched PowerPoint 11.0 with HP LJ 4100-Dummy for Breeze.
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ppt2xml $Revision: #477 $ $Date: 2003/12/17 $######################## pptfixup: cannot open stream Pictures in C:\breeze\content\7\2142\src\presentation.ppt
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## unsupported font 'Times'. (silently) substituted with font 'Times New Roman'.
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## cannot access font 'Smith&Nephew-Regular'. substituted with font 'Arial'.
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## cannot access font 'Gill Sans MT Condensed'. substituted with font 'Arial'.
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 1...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 1: 0:02 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 2...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 2: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 3...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 3: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 4...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 4: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 5...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 5: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 6...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 6: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 7...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 7: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 8...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 8: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 9...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 9: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 10...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 10: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 11...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 11: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 12...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 12: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 13...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 13: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 14...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=14 unsupported embedded OLE object 'MSGraph.Chart.5'
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 14: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 15...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=15 unsupported embedded OLE object 'MSGraph.Chart.5'
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 15: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 16...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 16: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 17...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 17: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 18...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 18: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 19...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=19 cannot access font 'Gill Sans MT Condensed'. substituted with font 'Arial'.
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 19: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 20...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 20: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 21...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 21: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 22...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 22: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 23...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 23: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 24...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 24: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 25...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 25: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 26...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 26: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 27...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 27: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 28...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 28: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 29...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 29: 0:00 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 30...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 30: 0:01 seconds
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  slide 31...
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=31 cannot export shape 'Line 50' as C:\breeze\content\7\2142\build\images/Slide_31_Line_50_ps2349.png
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=31 Oops - hit an error!
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=31 ?	Code = 80004005
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=31 ?	Code meaning = ????????r
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=31 ?	Source = (null)
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=31 ?	Description = (null)
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=31 
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=31 Current working directory: ??
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## slide=31 PowerPoint presentation: C:\breeze\content\7\2142\src\presentation.ppc
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  Fastppt2xml error: -2147023170 - fastppt2xml: Automation error
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  The remote procedure call failed. 
[06-01 10:47:34] R.18 (d) 2142:1-sqldallas-powerpoint  ######################## Did not complete conversion.

If you look closely you can see that the logs tell you the slide number containing the problem, and although a bit vauge, it does tell you what’s wrong too. The easiest way to quickly search the log file is to use the Edit/Find command and look for the Breeze session on the email you received by entering "project number".

Posted by modius on August 6, 2004 at 07:30 AM in Breeze Presentation | Permalink

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Comments

Why Breeze not provide this info after the error convertion?

Posted by: tommy at Sep 7, 2004 10:06:42 AM

Hi,

I got this error when try to convert ppt files :
[02-02 09:23:36] R.28 (d) 242:2-earis-bd-makepres [02-02 09:23:35] main (d)
calling XSLT "C:\breeze\content\7/242/build/xml/presentation.xml"
"jar:file:/C:/breeze/appserv/lib/breeze.jar!/presedia/builder/tools/ppt2xyz/ppt2properties.xsl"
"output=C:\breeze\content\7/242/metadata/presentation.properties"
"playtime=5000" "C:\breeze\content\7/242/build/logs/build-metadata.log"...
[02-02 09:23:36] R.28 (d) 242:2-earis-bd-makepres [02-02 09:23:36] main (x)
C:\breeze\content\7\242\build\xml\presentation.xml (The system cannot find
the path specified)
[02-02 09:23:36] R.28 (d) 242:2-earis-bd-makepres [02-02 09:23:36] main (d)
System.exit(1)
[02-02 09:23:36] R.28 (e) 242:2-earis-bd-makepres **FAILED** task with
errorLevel 1

Could you please help me ?

Thx

Pong Sean

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